As an avid traveler, I’m always on the lookout for the best deals on flights, hotels, and activities. One platform that I’ve come across is Klook, which offers a wide range of travel experiences at competitive prices. But with so many online travel agencies out there, it’s important to know if Klook is a legitimate platform that travelers can trust.
Klook is no doubt a popular travel booking platform that offers a wide range of activities, tours, and travel services.
But the question remains: is Klook legit?
In this comprehensive review, we’ll take a closer look at the platform to help you decide if it’s a trustworthy option for your travel needs.
What is Klook?
Klook is an online travel booking platform that was founded in 2014. The platform offers a variety of services, including tours, activities, transportation, and attraction tickets, in over 300 destinations around the world. The company is based in Hong Kong and has offices in 13 countries.
How Does Klook Work?
Klook works by partnering with local tour operators, activity providers, and transportation companies to offer a variety of services to travelers. Customers can browse the platform’s offerings, read reviews and ratings from other travelers, and book their chosen activity or service online. Once a booking is confirmed, customers will receive a voucher or e-ticket that they can present to the service provider.
With the rise of online travel booking platforms, it can be difficult to know which ones are legitimate and which ones are scams. Klook is a popular travel booking platform that offers a wide range of activities, tours, and travel services.
My Personal Experience with Klook
I’ve used Klook for several trips in Japan, including booking tickets for theme parks, transportation, and tours. My personal experience with the platform has been overwhelmingly positive. The booking process is straightforward, and the prices are often cheaper than booking directly through the attraction or transport provider.
I was able to save time and money by booking everything in advance, which made my trip more enjoyable. Additionally, the mobile app was very convenient to use and had all the information I needed in one place. Overall, I highly recommend using Klook for anyone planning a trip to Japan.
Another thing I appreciate about Klook is the transparent pricing. The platform clearly states what is included in the price and what isn’t, so there are no surprises when you arrive at the attraction or board your transport. Additionally, Klook offers a Best Price Guarantee, which ensures that you get the best price for your activity or experience.
Booking JR Rail Passes with Klook
One of the best ways to explore Japan is by train, and the JR Rail Pass is a popular option for travelers. I’ve booked the JR Rail Pass through Klook multiple times, and the process has been seamless.
The pass was delivered to my hotel or residence, and I was able to start using it right away. I appreciated the convenience and cost savings of having it shipped to me before traveling and the cost was cheaper than buying passes directly from the Japan Railways Group once arriving in Japan.
With Klook, you can easily purchase the JR Pass online and receive a voucher that can be exchanged for the actual pass upon arrival in Japan.
Note: If you are getting your pass shipped to you, make sure to order early to give yourself enough time to receive it.
Booking Hotels with Klook
In addition to booking experiences, Klook also offers hotel reservations. This looks to be a new addition to their lineup and I haven’t used Klook to book hotels as I usually go with booking.com which has now expanded its reach in Japan and more often than not offers the best price.
Is Klook a Travel Agency?
Klook is considered an online travel agency, which means that it offers a wide range of travel-related products and services. The platform partners with attractions, transportation providers, and hotels to offer travelers competitive prices and a one-stop shop for their travel needs. As a travel agency, Klook is regulated by the appropriate government agencies and must meet certain standards for consumer protection and safety.
Is Klook Legit?
Yes, Klook is a legitimate travel booking platform. The company has a strong reputation in the travel industry and has received positive reviews from customers around the world. In addition, Klook has partnered with reputable travel brands and operators to offer a wide range of services to travelers.
Is it Safe to Book on Klook?
Based on my personal experience, I believe that it is safe to book on Klook. The platform uses secure payment methods and partners with reputable travel providers. Klook also offers a 24/7 customer service hotline, which is helpful if you encounter any issues with your booking. Additionally, the platform has a robust review system, which allows travelers to leave feedback on their experiences. This transparency helps ensure that other travelers can make informed decisions about their bookings.
Using Klook in Japan
If you’re planning a trip to Japan, Klook can be a good site for booking activities, tours, and transportation. The platform offers what is probably the largest range of tickets. Some of the benefits of using Klook in Japan include:
- Easy-to-use platform with clear descriptions and pricing
- Most tickets have a lot of reviews that are often helpful to read
- Option to purchase JR Pass and other transportation passes
- Some really good Discounted prices on popular activities and attractions
- Customer support is highly rated.
When using Klook in Japan, be sure to check the terms and conditions for each activity or tour. Some options may have specific requirements, such as minimum age or height, or may be subject to cancellation due to weather or other factors.
It’s also important to double-check the dates, times, and meeting points for each booking to avoid any confusion or delays.
One time, I accidentally booked the wrong type of rail pass, but Klook’s customer service team was quick to respond and helped me resolve the issue in no time. They were professional and friendly, and I appreciated how efficient they were in addressing my concerns.
Pros of Using Klook
There are several benefits to using Klook for your travel needs:
- Wide range of services: Klook offers a wide variety of tours, activities, transportation, and attraction tickets in over 300 destinations around the world.
- Easy to use: The platform is user-friendly and easy to navigate, making it easy to book your travel services.
- Competitive pricing: Klook often offers discounted prices on tours and activities, making it a budget-friendly option for travelers.
- Convenience: By booking through Klook, travelers can save time and hassle by booking all their travel services in one place.
Cons of Using Klook
While Klook is a legitimate and convenient travel booking platform, there are some potential drawbacks to keep in mind:
- Not always the cheapest option: While Klook often offers competitive pricing, it’s not always the cheapest option for every service.
- Service limitations: Klook’s offerings are limited to the services that the platform has partnerships with, so travelers may not be able to find every service they need on the platform.
- Language barriers: Some of Klook’s partners may not speak English fluently, which could cause communication issues for non-native speakers.
Customer Reviews of Klook
Klook has received generally positive reviews from customers around the world. On Trustpilot, a popular review website, Klook has a rating of 4.5 out of 5 stars based on over 15,000 reviews. Customers praise Klook for its ease of use, competitive pricing, and wide range of offerings. However, some customers have noted issues with service providers not being aware of their Klook bookings, and others have reported difficulties with cancellations and refunds.
Where is Klook Based?
Klook is a Hong Kong-based travel platform that offers a wide range of services to travelers around the world. Since its founding in 2014, Klook has expanded its offerings to include attractions, tours, transportation, and hotel bookings in destinations across Asia, Europe, and North America.
While Klook is based in Hong Kong, the company has a global presence with offices in more than 10 countries and a team of over 2,000 employees. With its user-friendly platform and extensive selection of travel services, Klook has become a popular choice for travelers seeking convenient and affordable options for their trips.
Is Klook a Travel Agency?
Klook is often referred to as an online travel agency, but it is not technically a travel agency in the traditional sense. Instead, Klook is a travel booking platform that connects travelers with a wide range of travel products and services, including attraction tickets, tours, activities, transportation, and more.
Klook partners with various travel operators and service providers to offer its users a comprehensive range of travel products, but it does not typically offer bespoke travel planning or other services that are often associated with traditional travel agencies.
That said, Klook does offer helpful features like user reviews, detailed descriptions, and customer support, which can be invaluable when planning and booking a trip.
The Sum Up
After using Klook for multiple trips in Japan, I can confidently say that it is a legitimate platform that travelers can trust. The prices are competitive, the booking process is straightforward, and the platform offers a wide range of experiences and services.
The booking process was simple and straightforward, with instant confirmation and e-tickets delivered straight to my email. The prices were even sometimes more affordable than booking directly through the activity provider or on-site (I’m looking at you Sanpuroland!).
During my travels to Japan, I found Klook to be an excellent resource for booking activities and experiences such as a traditional tea ceremony in Kyoto to a day trip from Tokyo to Mount Fuji and each experience has been smooth and hassle-free. The process of booking is straightforward and easy to navigate, and I have always received my e-voucher within a few hours of making the purchase.